Apex Solutions provides complete programming, installation, training, & LIVE DAY coverage. After training is complete you will be able to perform all of the necessary day-to-day functions of your Point-of-Sale system including all reporting, adding items, maintaining employee data etc…
- All paperwork is submitted to the Account Manager
- Account Manager will assign a dedicated programmer who will be the key person in setting up the menus and items listed on your system.
- Account Manager will send you (client) his information and will give you specific instructions as to what is required to start the programming, including menus, table layout, floor design, employee list, and any special menu items. You should also expect a phone call within 48 hours after paperwork is submitted
- After all items are received from you, the programming process will take place; typically a 2-3 week timeframe is a good rule to follow after all items from the customer are received.
- At this time, the Account Manager will also order all the necessary equipment and software to be placed on the rack for set-up and design.
- After the initial programming is completed, we will schedule a time to go to your store to install a practice terminal and give you some basic understanding on how to navigate the software. This will enable you to start getting comfortable with its functionality. This is not the actual training, rather an overview that lets you play with the system for a week or two to make sure all the programming is done correctly.
- Once you agree that the menu item set-up is correct, we will schedule an installation day to install all the necessary hardware. This will be done by our own staff of installers at POS We do not hire outside providers, and all work is done by our Apex Solutions employees.
- After equipment is installed, we will schedule a training day. This can be a “Train-the -Trainer” scenario, or you can have several sessions during the day. The goal is to provide you and your staff with enough comfort so the POS system can be managed with relative ease by the team. We have no time limit on training, and can also provide online training or in-house training at the Toledo, OH corporate facility.
- A “GO LIVE” day will be scheduled and we will have an employee of Apex Solutions at your store that day to shadow your employees and answer any questions that you may have. This provides a level of security knowing that if a mistake is made, someone is on hand to handle the situation. We strongly recommend going live on a slower period of the week.
- Included in your service agreement are a 1 year parts, labor and technical phone support. Our technical team is available to you 7 days a week 9:00 A.M to 5:00 PM with Emergency Technical Support after hours at NO CHARGE.
The following is a list of items that are needed to complete a menu:
- Employee list with server name, number and job description.Bartender, waiter, manager, etc.
- Beer list with prices.Bottled beer and draft beer, all with different sizes. (pints, mugs, glasses, etc.)
- Liquor list with prices. Bottled Liquor, doubles, & rocks pricing
- Mixed cocktail pricing.
- Wine list with prices. Bottled wines, glasses of wine, carafes and half-carafes.
- Beverage list with prices.All sodas, juices, coffees, bottled waters, cappuccinos, teas, etc.
- Lunch, dinner, brunch, bar, late-night, or any other miscellaneous menu.
- Layout of bar with the number of bar stools.
- Layout of the dining room with table numbers and number of covers that each table can hold.
- Dessert menu.
The following is a list of items that need to be completed before the hardware installation:
- Dedicated power outlets for POS Stations and receipt printers.
- Dedicated power outlets for kitchen printer(s).
- Internet connection that includes all the necessary equipment (modem and wiring) to be connected to the POS Stations
Glossary of Key Terms
An AIO is a point-of-sale terminal in which the touchscreen and the computer are assembled together in one case. Credit card readers are attached to AIOs, and fingerprint devices can be added on as well.
Short for application, an app is a program that can be downloaded onto a mobile device. Future POS offers two mobile apps for restaurants -Mobile Ordering and Remote Control. Future POS Mobile Ordering allows customers to place orders via their smartphones, and Future POS Remote Control delivers mobile access to store level data.
The back office refers to the side of your restaurant point-of-sale software that is used for management and control functions. For example, the Future Fusion back office consists of dashboards, maintenances, reports, interfaces and settings.
The back-of-house is the area of the restaurant that consists of the kitchen, storage areas and other non-public sections designated for manager and employee access.
For credit card processing purposes, this is when the merchant closes an entire group, or “batch,” of transactions at one time. For example, Future POS customers using Mercury or Sterling to process credit cards can configure an “auto-batch” to settle transactions at a certain time every day.
Biometrics is the process of verifying a person’s identity using an electronic device, such as fingerprint readers. For restaurant point-of-sale installs, biometrics can be used for employee or manager login.
Point-of-sale “buttons” are placed on touchscreen menus and are configured to perform certain functions, such as ordering items, splitting checks or signing off.
This is the term used for the receipt or slip of paper that prints from a point-of-sale printer. It can signify the ordered items and the amount owed for a purchase.
This is a function that is used to establish the “courses” of a meal, i.e., appetizers, entrees and desserts. Users can then tie menu items to certain courses. Apple pie, for instance, would be tied to desserts.
Digital signage is an electronic display that is used to highlight digital content, such as advertisements, videos, menu updates and specials. Digital signage solutions include scoreboards, drive-thru displays and menuboards.
E2E encryption refers to the process of injecting the credit card reader (MSR) with an encryption key that matches the one on the credit card processor’s servers. When a credit card is swiped, all of the card data is encrypted. At this point, the data is masked so that it is rendered useless if compromised, and it is only available to the credit card processing servers. This prevents access from the actual POS system and related security issues.
The front end refers to the side of your restaurant point-of-sale software that is used by employees to enter a new order, print receipts, sell gift cards, login and perform any other button functions.
The front-of-house is the area of the restaurant that is accessible to the public. This is where your customers are served and where servers, hosts/hostesses, dining room managers and bussers can be found.
A point-of-sale interface is a connection to another form of third-party software or computer program. Your restaurant point-of-sale software may have interfaces to inventory, payroll and accounting programs, surveillance and liquor control systems and more.
Magnetic Stripe Reader (MSR):
An MSR is an attached card swiper. This device can be used to swipe credit cards, gift cards, frequent diner cards, employee sign-in cards and driver’s licenses.
This term refers to the form of payment used for the purchase at the point-of-sale. Media types include cash, check, credit, debit, gift card, etc.
Modifiers are options that correspond to a certain menu item. They can include ingredients, condiments, temperatures, etc.
With multi-column modifiers, every option for a menu item can be found in one modifier window, preventing you from having to click from screen to screen. By creating modifier groups for meat temperature, side orders, garnishes, salad dressings, etc., multiple selections can be made at once.
Operating System (OS):
An operating system, such as Android, Microsoft Windows or Apple’s iOS, is the software component that is loaded onto a computer and that manages its functionality and operations. Essentially, the OS controls the
PCI compliance refers to meeting the standards outlined by the PCI Security Standards Council regarding the handling of sensitive cardholder data. By complying with these standards, merchants can protect themselves and their customers from credit card-related security breaches.
These are the additional hardware components, such as printers, keyboards and cash drawers, that can be added to your point-of-sale solution.
Remote monitoring is the process of overseeing your business operations from an off-site location via a web browser or wireless device, such as a smartphone or PDA. Using an integrated security system, such as Talon DVR or Remote Eyes, restaurant operators can view live recorded video of their establishment.
A rugged device is any device that is built for use under harsh conditions. They are highly durable, robust and designed to withstand extreme environments.
The “server” computer is the main PC in your point-of-sale system, and it is where all of your restaurant and sales data is stored. Typically, this PC is kept in a separate office, because it is used for management purposes. The server can also be one of the point-of-sale terminals on the floor.
Signature Capture Technology:
This technology involves using a signature capture pad in place of an authorization slip to capture the customer’s signature for credit card transactions. With Future POS, customers can use virtually any handheld device to sign their tab without the credit card ever leaving their sight.
Video Display Unit (VDU):
A VDU is used to output kitchen orders to a visual display rather than a point-of-sale printer. These units are commonly used in fast food settings, and they can help to reduce paper waste and to provide faster order fulfillment. In addition to tracking prep times, a VDU can also provide preparation instructions.Workstation: A point-of-sale workstation is the terminal/computer that is used by employees to enter orders and perform other tasks.